Privacy Policy

1. Introduction

This Privacy Policy explains how Mint Link ("Mint Link," "Company," "we," "us," or "our") collects, uses, stores, shares, and protects personal data when you use our platform, website, and related services (collectively, the "Services").

Mint Link is committed to protecting your privacy and processing personal data in accordance with applicable data protection laws, including the EU General Data Protection Regulation (GDPR).

For questions regarding this Privacy Policy, please contact:

Mint Link
Landscape House, Baldonnell Business Park, Dublin 22 D22 P3K7
Email: go@mint.link

2. Who We Are

For personal data relating to account registration, customer administration, billing, support, platform security, and operation of the Services, Mint Link acts as a Data Controller.

For personal data uploaded or entered into the platform by our customers as part of their projects, events, supplier management, attendee management, or other business activities, Mint Link generally acts as a Data Processor on behalf of the customer.

3. Information We Collect

3.1 Information You Provide

• Name
• Job title
• Company name
• Business address
• Email address
• Telephone number
• Account credentials
• Billing information
• Communications with us
• Support requests

3.2 Project and Operational Data

Users may upload or create:

• Project information
• Event information
• Supplier records
• DMC information
• Client information
• Attendee information
• Internal notes
• Documents and files
• Budgets and schedules

Such information is controlled by the customer using the platform.

3.3 Automatically Collected Information

• IP address
• Browser type
• Device information
• Operating system
• Access timestamps
• Usage logs
• Error logs
• Security events

3.4 Cookies and Similar Technologies

We may use cookies, local storage, pixels, and similar technologies (collectively, "cookies") to operate, secure, and improve the Services. Cookies may be used for:

• Strictly necessary purposes, including authentication, session management, security, fraud prevention, and load balancing;
• Functional purposes, such as remembering user preferences and settings;
• Performance and analytics purposes, including measuring usage and improving reliability;
• Product and service improvement, including debugging, error detection, and developing features (including AI-powered functionality where applicable);
• Security purposes, including detecting, preventing, and investigating malicious or unauthorised activity.

Where required by applicable law, we obtain your consent before placing or accessing non-essential cookies or similar technologies on your device. You can manage or withdraw your cookie preferences at any time through your browser settings or through any consent management tools made available within the Services.

4. How We Use Personal Data

• Provide and operate the Services
• Create and manage accounts
• Authenticate users
• Process subscriptions and payments
• Deliver customer support
• Monitor platform performance
• Detect fraud and abuse
• Improve and develop features
• Send service-related communications
• Comply with legal obligations
• Enforce our Terms and Conditions

5. AI Features

Mint Link may provide AI-powered features that generate recommendations, summaries, planning assistance, supplier suggestions, workflow automation, and similar outputs. Personal data submitted to AI Features may be processed to generate requested outputs.

Important. AI-generated outputs:

• may be inaccurate or incomplete;
• are generated automatically;
• are intended as assistance only;
• should be independently reviewed before use.

AI Model Training

Unless expressly agreed otherwise in writing, Mint Link does not use customer project data, event data, attendee data, client data, or uploaded documents to train proprietary AI models. We may use anonymized and aggregated usage metrics to improve platform performance and functionality.

6. Legal Basis for Processing

Where GDPR applies, we rely on one or more of the following legal bases:

Contract Performance: Processing necessary to provide the Services.

Legitimate Interests: Including platform administration, fraud prevention, service improvement, and network and information security.

Legal Obligation: Compliance with applicable laws and regulations.

Consent: Where required by law, including certain marketing communications and non-essential cookies.

7. Third-Party Suppliers Directory and Supplier Data

The platform may include a directory or database of Destination Management Companies (DMCs), suppliers, venues, and other business contacts. Such information may originate from:

• publicly available sources;
• business submissions;
• customer contributions;
• industry databases;
• direct relationships with suppliers.

We take reasonable steps to maintain accuracy but do not guarantee completeness or accuracy. Business contact information contained within the directory is processed for legitimate business networking and supplier discovery purposes.

8. Data Sharing

We may share personal data with:

Service Providers: such as cloud hosting providers, payment processors, email providers, customer support tools, analytics providers, and security service providers.

Corporate Transactions: in connection with mergers, acquisitions, financing, or sale of assets.

Legal Requirements: where disclosure is required by law or legal process.

Customer Instructions: where we act as a processor, we process data only on documented instructions from our customer.

We do not sell personal data.

9. International Transfers

Personal data may be transferred to and processed in countries outside the European Economic Area (EEA). Where such transfers occur, we implement appropriate safeguards.

10. Data Retention

We retain personal data only for as long as necessary to:

• provide the Services;
• comply with legal obligations;
• resolve disputes;
• enforce agreements.

Account information is generally retained for the duration of the customer relationship and a reasonable period thereafter. Customers are responsible for managing retention of project and event data stored within their accounts.

11. Security

We implement reasonable technical and organizational measures designed to protect personal data, including:

• access controls;
• authentication mechanisms;
• monitoring and logging;
• backup procedures.

No method of transmission or storage can be guaranteed to be completely secure.

12. Your GDPR Rights

Where GDPR applies, individuals may have the right to:

• access personal data;
• rectify inaccurate data;
• erase personal data;
• restrict processing;
• object to processing;
• data portability;
• withdraw consent where consent is the legal basis.

Requests may be submitted to go@mint.link. If we act as a processor, requests should generally be directed to the customer acting as controller.

13. Marketing Communications

We may send service-related communications necessary for operation of the Services.

Where permitted by law, we may also send marketing communications regarding:

• new features;
• product updates;
• events;
• promotions.

You may opt out of marketing communications at any time.

14. Children's Privacy

The Services are intended exclusively for business users. We do not knowingly collect personal data from individuals under 18 years of age.

15. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be made available through the Services and will indicate the revised effective date.

16. Contact Us

Mint Link Traveltech Solutions, Ltd.
Landscape House, Baldonnell Business Park, Dublin 22 D22 P3K7
Email: go@mint.link